Responsible Gaming at wj802 — Play Smart, Stay Safe

At wj802, we believe that online gaming should always be a source of entertainment — something you look forward to in your leisure time, not a financial strategy or a way to escape from personal difficulties. For the vast majority of players across Bangladesh, from Dhaka to Chittagong, cricket betting and casino games remain exactly that: enjoyable recreation enjoyed responsibly within personal limits.

We recognise, however, that for a small number of players, gambling can develop into a problem that affects financial wellbeing, relationships and mental health. wj802 takes this risk seriously. We have built a comprehensive suite of player protection tools directly into the platform, and we actively encourage all players to use them as part of a healthy gaming routine.

Responsible gaming is not just a policy statement at wj802 — it is a core part of how we operate. Our customer support team is trained to identify players who may be at risk and to offer guidance sensitively and without judgement. Every player on the wj802 platform has the right to a safe gaming experience, and we are committed to upholding that right.

All of the following tools are available to every registered wj802 player at no charge, at any time, directly through your account settings. You do not need to justify your decision to use any of these tools — simply contact support or access your account panel to activate them.

Problem gambling can develop gradually and is not always easy to recognise, especially in oneself. The following are common warning signs. If you recognise several of these patterns in your own behaviour, we strongly encourage you to use wj802's responsible gaming tools and to seek independent support.

Recognising a problem is the first and most important step. If any of these signs describe your current situation, please reach out to wj802 customer support immediately. Our team will help you activate the appropriate protection tools and, where needed, point you toward independent counselling resources available in Bangladesh.

Following a few simple principles makes a significant difference in keeping gaming enjoyable over the long term. These are the habits that responsible players across Bangladesh consistently apply:

Activating any of the responsible gaming tools described on this page is straightforward. Here is how to do it:

• Log in to your wj802 account using the wj802 Login page.
• Navigate to Account Settings and locate the Responsible Gaming section.
• Select the tool you wish to activate, set your preferred parameters, and confirm your choice.
• If you need assistance setting up any tool, contact wj802 customer support via live chat or email. Our support team is available 24 hours a day, 7 days a week.

All responsible gaming measures you put in place take effect immediately (or within 24 hours for self-exclusion). Requests to reduce limits or extend exclusions are always actioned faster than requests to relax them — this is an intentional design choice to protect players.

wj802 strictly prohibits the registration or use of the platform by any individual under the age of 21. We verify the age of all players as part of the account registration and KYC process. Any account found to belong to a person under 21 will be permanently closed and all funds will be returned to the depositing payment method after verification.

If you are a parent or guardian and you believe that a minor in your household may have accessed or registered a wj802 account, please contact our support team immediately. We recommend that parents and guardians use device-level parental controls and keep login credentials for financial applications private to prevent unauthorised access by minors.

We understand that every player's situation is different. We do not judge, and we do not make it difficult to access help. If you are struggling, reaching out to wj802 is the right first step, and our team will treat your situation with complete discretion and respect. Gaming should enhance your leisure time — and if it ever stops doing that, we are here to help you step back safely.

If you are concerned about your own gambling or that of someone close to you, please do not hesitate to contact the wj802 support team. There is no threshold of severity that needs to be reached before asking for help — if something feels off, contact us. Our team is available around the clock, every day of the year, including during Eid and public holidays.